Bilingual Customer Expert

We are looking for talented professionals with passion for customer experience to join the international team of our client, a global company within the travel assistance industry. If you enjoy helping customers, solving situations efficiently, and identifying opportunities to create additional value through service, this opportunity could be a great fit for you.
Overview
As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, resolving situations in a timely manner, and identifying opportunities to promote additional solutions when appropriate.
Main Responsibilities
Provide customer support via phone, chat, and email.
Assist customers with service-related inquiries and requests.
Deliver a positive, empathetic, and solution-oriented experience.
Identify upselling opportunities based on customer needs.
Accuray document customer interactions and follow internal procedures.
Collaborate with internal teams to ensure effective case resolution.· Requirements
English level C1.
Minimum 6 months of CERTIFIED experience in Customer Service through any channel.
Previous Experience in the BPO industry is highly preferred.
Availability to start by mid-June 2026
Experience in multichannel support is a plus.
Strong communication and interpersonal skills.

Salary: COP 2,992,500
An on-site job in the northof the city
Internal incentive opportunities (Bonus)
International and dynamic environment
Rotative shifts | 5 working days per week + 2 days off· If you are passionate about delivering the best customer experience and want to become part of an international environment, wed love to hear fromyou. Apply now and become part of a dynamic team . -Requerimientos- Educación mínima: Bachillerato / Educación Media1 año de experienciaEdad: A partir de 19 añosPalabras clave: experto, profesional, professional, expertWe are looking for talented professionals with passion for customer experience to join the international team of our client, a global company within the travel assistance industry. If you enjoy helping customers, solving situations efficiently, and identifying opportunities to create additional value through service, this opportunity could be a great fit for you.
Overview
As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, resolving situations in a timely manner, and identifying opportunities to promote additional solutions when appropriate.
Main Responsibilities
Provide customer support via phone, chat, and email.
Assist customers with service-related inquiries and requests.
Deliver a positive, empathetic, and solution-oriented experience.
Identify upselling opportunities based on customer needs.
Accuray document customer interactions and follow internal procedures.
Collaborate with internal teams to ensure effective case resolution.· Requirements
English level C1.
Minimum 6 months of CERTIFIED experience in Customer Service through any channel.
Previous Experience in the BPO industry is highly preferred.
Availability to start by mid-June 2026
Experience in multichannel support is a plus.
Strong communication and interpersonal skills.

Salary: COP 2,992,500
An on-site job in the north of the city
Internal incentive opportunities (Bonus)
International and dynamic environment
Rotative shifts | 5 working days per week + 2 days off· If you are passionate about delivering the best customer experience and want to become part of an international environment, wed love to hear from you. Apply now and become part of a dynamic team . -Requerimientos- Educación mínima: Bachillerato / Educación Media1 año de experienciaEdad: A partir de 19 añosPalabras clave: experto, profesional, professional, expert

Salario: 2992500 COP/MONTH.