L1 Technical Support

Company Overview:

We are a global tech solutions company that believes Collaboration Betters The World.
Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with purpose.

About the Opportunity:

If you are looking for a long term opportunity where you can help shape what the world will look like 10 years from now, we invite you to join our team. As part of one of the fastest growing technology companies, you will collaborate with passionate professionals who believe that working together drives meaningful change and innovation. We value harmony, inclusion, and shared success, and we are seeking positive individuals who thrive in fast paced environments and contribute to a culture where Collaboration truly betters the world. Our diverse customer base across multiple industries offers the opportunity to broaden your perspective and make a real impact through collective effort.

Responsibilities:

·        Supervise and perform all hardware/software upgrading activities

·        Backup maintenance on all computers

·        Understanding of and ability to install, configure and test all workstation hardware/software

·        Perform technical support for North American Client

·        Contact internet provider and quickly deal with any internet issues/outages

·        Resolve all monitoring station network related issues quickly and efficiently

·        Resolve all customer network related issues quickly and efficiently

·        Document in detail all work performed

·        Create innovative solutions that boost productivity and efficiency

·        Keep track of employee technical knowledge and perform training as necessary

·        Create and upkeep technical manuals

·        Maintain CCTV and access control infrastructure internally and externally

·        Daily communication with customers verbally and via email

·        Schedule and attend all technical support meetings and sessions with staff and customers

·        Update service records every single time a service or interaction is performed on any hardware or software inside the station, or customers' sites, or customers' customer sites

·        Take ownership of tasks and ensure complete resolution

·        Ability to pay close attention to detail while performing technical tasks

·        Ability to quickly learn new technologies through the use of self-study materials

·        Ability to provide accurate estimates of how long tasks will take

Minimum Experience Requirements:

·        Experience in network administration

·        Experience in working with Cisco Meraki, Ubiquity and Mikrotik

·        Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)

·        Solid understanding of the OSI or TCP/IP model

·        Windows System Maintenance

·        Understanding existing and emerging technologies

·        Ability to focus on results and execute the plan as discussed and decided

·        Being adaptable to new technologies and business strategies

·        Ability to remain calm during stressful situations

Nice to have knowledge:

·        IPv4 subnetting and supernetting

·        5 GHz wireless best practices

·        Windows Active Directory User Management

·        Network Monitoring Software (Cacti, Dude and Nagios)

Employee Compensation Package & Perks:
• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
• Opportunity for career advancement and learning more about Network administration (Cisco, Ubiquiti, Meraki) and Windows administration (Active Directory Administration), including TCP/IP protocol
• We are all striving to continuously learn and improve
• Opportunity to be creative and innovative, we love new ideas
• Annual Performance reviews and bonuses

Nunca envíes tu información personal (DNI, foto,...), datos bancarios ni realices ningún pago para solicitar un empleo