Customer Service C1 Bogota On Site

Customer Service Representative Disney+ Campaign | Bogotá On Site (Connecta) 
Be part of the magic behind one of the worlds most recognized entertainment brands! Join the Disney+ customer service team at eperformance and help deliver exceptional support to subscribers across the United States. If you are passionate about customer experience, technology, and problem-solving, this is your opportunity to grow in a global company while representing an iconic brand. 
What youll be doing: 
 Provide customer support through multiple channels including phone and chat. 
 Assist Disney+ users with account inquiries, technical troubleshooting, and service information. 
 Deliver empathetic, professional, and efficient customer interactions. 
 Research and resolve customer issues using internal tools and software. 
 Maintain accurate documentation of customer interactions. 
 Ensure a high-quality customer experience aligned with Disneys service standards. 
 Were looking for someone who: 
Has a C1 English level. 
Has strong communication, empathy, and problem-solving skills. 
 Demonstrates ability to navigate systems and research solutions efficiently. 
 Is customer-focused and able to handle multiple support channels. 
 Conditions: 
 Training salary: COP $2,800,000 / month 
 Production salary: COP $2,800,000 / month 
 Contract type: Indefinite term 
 Language: English C1 
 Campaign type: On Site Bogotá (Connecta, Av. 26 92-32) 
 Workload: 42 hours per week | Full time 
Training (TRN): 
Monday to Friday 10:00-19:00  15 days training + 15 days nesting 
Operations (OPS): 
Shift window  
10:30-20:00 2 dias OFF 
12:00-21:00 2 dias OFF 
12:30-22:00 2 dias OFF 
16:30-01:30 2 dias OFF 
16:30-02:00 2 dias OFF 
 Two days OFF 
Bonuses / Benefits: 
 Performance bonus up to 30%. 
 Opportunity to work with one of the most recognized global entertainment brands. 
Professional growth and development within eperformance. 
Dynamic and multicultural work environment. 
 About the Campaign: 
The Disney+ campaign focuses on delivering high-quality customer support to subscribers in the United States. Agents assist users with account management, billing questions, technical issues, and general platform support through chat and phone interactions. The role requires strong research skills, system navigation, and the ability to provide quick and effective solutions while maintaining a friendly and professional tone.
 
This is what sets us apart: 
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond. 
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world. 
Make a difference with the TOP Team!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experienciaPalabras clave: servicio, serviceCustomer Service Representative Disney+ Campaign | Bogotá On Site (Connecta) 
Be part of the magic behind one of the worlds most recognized entertainment brands! Join the Disney+ customer service team at eperformance and help deliver exceptional support to subscribers across the United States. If you are passionate about customer experience, technology, and problem-solving, this is your opportunity to grow in a global company while representing an iconic brand. 
What youll be doing: 
 Provide customer support through multiple channels including phone and chat. 
 Assist Disney+ users with account inquiries, technical troubleshooting, and service information. 
 Deliver empathetic, professional, and efficient customer interactions. 
 Research and resolve customer issues using internal tools and software. 
 Maintain accurate documentation of customer interactions. 
 Ensure a high-quality customer experience aligned with Disneys service standards. 
 Were looking for someone who: 
Has a C1 English level. 
Has strong communication, empathy, and problem-solving skills. 
 Demonstrates ability to navigate systems and research solutions efficiently. 
 Is customer-focused and able to handle multiple support channels. 
 Conditions: 
 Training salary: COP $2,800,000 / month 
 Production salary: COP $2,800,000 / month 
 Contract type: Indefinite term 
 Language: English C1 
 Campaign type: On Site Bogotá (Connecta, Av. 26 92-32) 
 Workload: 42 hours per week | Full time 
Training (TRN): 
Monday to Friday 10:00-19:00  15 days training + 15 days nesting 
Operations (OPS): 
Shift window  
10:30-20:00 2 dias OFF 
12:00-21:00 2 dias OFF 
12:30-22:00 2 dias OFF 
16:30-01:30 2 dias OFF 
16:30-02:00 2 dias OFF 
 Two days OFF 
Bonuses / Benefits: 
 Performance bonus up to 30%. 
 Opportunity to work with one of the most recognized global entertainment brands. 
Professional growth and development within eperformance. 
Dynamic and multicultural work environment. 
 About the Campaign: 
The Disney+ campaign focuses on delivering high-quality customer support to subscribers in the United States. Agents assist users with account management, billing questions, technical issues, and general platform support through chat and phone interactions. The role requires strong research skills, system navigation, and the ability to provide quick and effective solutions while maintaining a friendly and professional tone.
 
This is what sets us apart: 
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond. 
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world. 
Make a difference with the TOP Team!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experienciaPalabras clave: servicio, service

Salario: 2800000 COP/MONTH.