Bilingual Technical Support & Operations – Bogotá D. C.

We are a global technology solutions company that believes Collaboration Truly Betters the World. By combining strategy, technology, and design, we partner with organizations worldwide to deliver impactful solutions, from idea conception to product launch. Join a team that works globally to advise, build, operate, and support products that make a difference.

Are you looking for a long-term role where your work shapes the future? Join one of the fastest-growing tech companies and collaborate with passionate professionals who believe innovation comes from teamwork.

We value inclusion, harmony, and shared success. If you are positive, motivated, and thrive in fast-paced environments, you’ll fit right in. You’ll also gain exposure to a diverse range of industries, broadening your perspective while making a real impact through collective effort.

• Deliver exceptional service and satisfaction to clients.
• Communicate promptly with stakeholders to resolve issues.
• Interact with clients and colleagues using video and messaging tools.
• Manage communications via phone and email.
• Perform administrative tasks as requested.
• Oversee customer staff actions and report key events.
• Collect and analyze operational data, creating clear reports.
• Ensure smooth daily operations in large facilities.
• Produce reports and other communications as needed.

• High school diploma or equivalent.
• English proficiency B2-C2 (spoken and written).
• Strong understanding of customer service principles.
• Excellent communication and interpersonal skills.
• Availability for afternoon shifts (2pm – 10pm).
• Positive, proactive, and team-oriented mindset.
• On-site in Bogotá, Chicó Norte (this is not a remote role). 

• Join a diverse, ambitious, and talented team.
• Continuous opportunities to learn, grow, and innovate.
• Be part of a culture that celebrates new ideas and creativity.
• Annual performance reviews to recognize your achievements.
• Participate in company events and team-building activities.
• Enjoy life insurance and gym access.