Customer Service C1 Waha Colombia

Retention & Loyalty Sales Representative | WAHA Colombia 
Join a high-impact retention and sales campaign supporting, one of the leading smart home security providers in North America. 
At eperformance, youll engage with customers from the USA and Canada, focusing on loyalty, retention, and sales for home security services. This role is ideal for candidates with strong persuasion skills, customer focus, and a sales-driven mindset. 
 
What youll be doing: 
 Handle retention and loyalty interactions for customers. 
 Provide support related to home security services. 
 Manage inbound and outbound calls with a sales component. 
 Retain customers through effective objection handling and value-based selling. 
 Deliver excellent customer experience while meeting sales and retention KPIs. 
 Accuray document interactions and follow internal processes. 
 
Were looking for someone who: 
Has strong communication, persuasion, and negotiation skills. 
Is customer-oriented with a clear sales mindset. 
 Demonstrates resilience, empathy, and confidence in live interactions. 
Conditions: 
 Training salary: COP $2,800,000 / month 
 Production salary: COP $2,800,000 / month 
 Contract type: Indefinite term 
 Language: English C1 
 Campaign type: WAHA  (Work at Home) 
 Workload: 42 hours per week | Full time 
 Training (TRN): Monday to Friday, 8:00 a.m. 5:30 p.m. 
(3 weeks TRN + 2 weeks Nesting) 
 Operations (OPS): 
9:00 a.m. 6:30 p.m. | Weekends OFF 
12:00 p.m. 9:30 p.m. | Weekends OFF 
 
Bonuses / Benefits: 
 Performance bonus over 15%, plus client commissions. 
 WAHA  Work At Home modality. 
 Engagement team activities. 
 Career development plan and growth opportunities. 
 
About the Campaign: 
This is a Retention & Loyalty sales line supporting Vivints Home Security Services for customers in the USA and Canada. The role combines customer care with a strong sales component, focusing on customer retention, upselling, and long-term relationship building. Youll receive structured training to succeed in a results-driven environment. 
This is what sets us apart: 
We are experts in global digital business services in over 100 countries, with nearly 500,000 employees worldwide. 
Great Place To Work® has certified eperformance as one of the best companies to work for nationally and globally. 
At TP, we champion diversity, equity, and inclusion, creating an environment where all voices are valued and respected. 
Make a difference with the TOP Team!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experienciaPalabras clave: servicio, serviceRetention & Loyalty Sales Representative | WAHA Colombia 
Join a high-impact retention and sales campaign supporting, one of the leading smart home security providers in North America. 
At eperformance, youll engage with customers from the USA and Canada, focusing on loyalty, retention, and sales for home security services. This role is ideal for candidates with strong persuasion skills, customer focus, and a sales-driven mindset. 
 
What youll be doing: 
 Handle retention and loyalty interactions for customers. 
 Provide support related to home security services. 
 Manage inbound and outbound calls with a sales component. 
 Retain customers through effective objection handling and value-based selling. 
 Deliver excellent customer experience while meeting sales and retention KPIs. 
 Accuray document interactions and follow internal processes. 
 
Were looking for someone who: 
Has strong communication, persuasion, and negotiation skills. 
Is customer-oriented with a clear sales mindset. 
 Demonstrates resilience, empathy, and confidence in live interactions. 
Conditions: 
 Training salary: COP $2,800,000 / month 
 Production salary: COP $2,800,000 / month 
 Contract type: Indefinite term 
 Language: English C1 
 Campaign type: WAHA  (Work at Home) 
 Workload: 42 hours per week | Full time 
 Training (TRN): Monday to Friday, 8:00 a.m. 5:30 p.m. 
(3 weeks TRN + 2 weeks Nesting) 
 Operations (OPS): 
9:00 a.m. 6:30 p.m. | Weekends OFF 
12:00 p.m. 9:30 p.m. | Weekends OFF 
 
Bonuses / Benefits: 
 Performance bonus over 15%, plus client commissions. 
 WAHA  Work At Home modality. 
 Engagement team activities. 
 Career development plan and growth opportunities. 
 
About the Campaign: 
This is a Retention & Loyalty sales line supporting Vivints Home Security Services for customers in the USA and Canada. The role combines customer care with a strong sales component, focusing on customer retention, upselling, and long-term relationship building. Youll receive structured training to succeed in a results-driven environment. 
This is what sets us apart: 
We are experts in global digital business services in over 100 countries, with nearly 500,000 employees worldwide. 
Great Place To Work® has certified eperformance as one of the best companies to work for nationally and globally. 
At TP, we champion diversity, equity, and inclusion, creating an environment where all voices are valued and respected. 
Make a difference with the TOP Team!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experienciaPalabras clave: servicio, service

Salario: 2800000 COP/MONTH.