Customer Care Specialist - Payments And Technology

An understanding of transaction processing systems, electronic Point of Sale and ATMs, 3DS, Fraud, CB etcExperience of working in a fast-paced environment where client service is time critical and has a direct effect on the bottom lineExperience in an operational environmentExperiencein office software applications such as Word, Excel, email and browserPreferable exposure with Jira, Confluence, Soap, ELK, Postman etcA track record of success in a B2B and client facing service role, within, payments and technologyAbility to perceive clientsExceptional problem-solving ability backed by good judgementKeen attention to detailA strong sense of urgencyExcellent oral and written communication skills in EnglishAbility to perform both within a team and autonomouslyProfessional qualifications neededUniversity Degree / Bachelor and/or relevant work experience Technical responsibilities of the roleCustomer / client centricity Be a named point of contact/ownership of service for a group of Thredd clients as well as part of a team supporting all Thredd clients on a pool basisHave a detailed understanding of the customers' business (products, customer journeys, volumes) and needsHave end to end ownership of client requests to successful and timely resolutionAdvocacy for clients for requirements which are new to Thredd or not currently prioritisedData & reportingProvide analysis on card/transactions data, being confident and understanding in depth Thredd systems in house (SC, EHI, WS etc)Quality & controlsUnderstand, follow, and adhere to defined incident management procedures and communication plansAppropriate escalation of potential issues as per defined processes, providing the required information needed to investigate thoroughly Leadership responsibilitiesDeveloping skillsSeek opportunities to enable your own continuous development, and support learning of othersFostering teamworkBuild bridges between departments especially with IMPS, AM, AS, Product and other departments within the businessCommunicating with impactCommunicate clearly, using the appropriate channels Delivering resultsAgree, capture and manage your personal goals to ensure delivery Values & core behavioursOwn it and deliver Take responsibility for your own performance and being successful in your role Collaborate PurposefullyBuild trusted relationships with colleagues, supporting activities, and being successful togetherThink differentlyAsk questions to check understanding and share your ideas to support continuous improvement Act courageouslyStep out of your comfort zone and embrace change to help you learn and grow . -Requerimientos- Educación mínima: Universidad / Carrera técnica1 año de experienciaIdiomas: Inglés Conocimientos: Servicio al cliente, Gestión de pagosPalabras clave: atencion, care, especialista, tecnologo, tecnico, tech, technician, technology, tecnologia, technologistAn understanding of transaction processing systems, electronic Point of Sale and ATMs, 3DS, Fraud, CB etcExperience of working in a fast-paced environment where client service is time critical and has a direct effect on the bottom lineExperience in an operational environmentExperience in office software applications such as Word, Excel, email and browserPreferable exposure with Jira, Confluence, Soap, ELK, Postman etcA track record of success in a B2B and client facing service role, within, payments and technologyAbility to perceive clientsExceptional problem-solving ability backed by good judgementKeen attention to detailA strong sense of urgencyExcellent oral and written communication skills in EnglishAbility to perform both within a team and autonomouslyProfessional qualifications neededUniversity Degree / Bachelor and/or relevant work experience Technical responsibilities of the roleCustomer / client centricity Be a named point of contact/ownership of service for a group of Thredd clients as well as part of a team supporting all Thredd clients on a pool basisHave a detailed understanding of the customers' business (products, customer journeys, volumes) and needsHave end to end ownership of client requests to successful and timely resolutionAdvocacy for clients for requirements which are new to Thredd or not currently prioritisedData & reportingProvide analysis on card/transactions data, being confident and understanding in depth Thredd systems in house (SC, EHI, WS etc)Quality & controlsUnderstand, follow, and adhere to defined incident management procedures and communication plansAppropriate escalation of potential issues as per defined processes, providing the required information needed to investigate thoroughly Leadership responsibilitiesDeveloping skillsSeek opportunities to enable your own continuous development, and support learning of othersFostering teamworkBuild bridges between departments especially with IMPS, AM, AS, Product and other departments within the businessCommunicating with impactCommunicate clearly, using the appropriate channels Delivering resultsAgree, capture and manage your personal goals to ensure delivery Values & core behavioursOwn it and deliver Take responsibility for your own performance and being successful in your role Collaborate PurposefullyBuild trusted relationships with colleagues, supporting activities, and being successful togetherThink differentlyAsk questions to check understanding and share your ideas to support continuous improvement Act courageouslyStep out of your comfort zone and embrace change to help you learn and grow . -Requerimientos- Educación mínima: Universidad / Carrera técnica1 año de experienciaIdiomas: Inglés Conocimientos: Servicio al cliente, Gestión de pagosPalabras clave: atencion, care, especialista, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist

Salario: 0 COP/MONTH.

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