Technical Support Representative ″ Bogotá (from Home)

Technical Support Representative Tier 3 | Bogotá (WAHA)
Be part of a structured, high-performance technical support environment where you will handle advanced technical cases and provide expert-level solutions. This role offers exposure to complex systems, continuous learning, and professional growth within a stable and process-driven campaign.· What youll be doing:
Provide Tier 3 technical support for development tools and enterprise software solutions.
Analyze, diagnose, and resolve complex technical incidents escalated from Tier 1 and Tier 2 teams.
Perform root cause analysis and deliver accurate, long-term solutions.
Use advanced troubleshooting techniques and technical documentation to resolve cases.
Maintain clear and professional communication with internal teams and stakeholders.
Accuray document incidents, actions, and resolutions in internal systems.
Meet productivity, quality, and performance KPIs defined by the campaign.· Were looking for someone who:
Has technical studies in systems (technical degree, technologist, or professional career preferred).
Has experience in call center technical support environments (preferred).
Has experiencesupporting development tools or enterprise software platforms.
Has an English level B2+
Can type 30 WPM with 90% accuracy.
Is analytical, detail-oriented, and comfortable handling high-complexity technical cases.· Conditions:
Contract type: Indefinite term
Work modality: WAHA Bogotá
Workload: Full time | 42 hours per week
Salary:
Training salary: COP $2,406,976 / month
Production salary: COP $3,008,720 / month· Schedules
Training (TRN):
Monday to Friday | 7:00 a.m. 5:00 p.m.
4 weeks of training
Operations (OPS):
Operational window: 7:00 a.m. 8:00 p.m.Weekends OFF· Bonuses / Benefits:
Performance-based bonuses of up to 15% of salary, based on metric achievement.
Stable employment with an indefinite-term contract.
Continuous technical training and skill development.
Career growth opportunities within a global technical support operation.· About the Campaign:
This Tier 3 support campaign focuses on resolving advanced technical issues escalated from lower support levels. The role requires strong analytical skills, deep technical knowledge, and adherence to structured support processes.· This is what sets us apart:
Youwill be part of a people-centered organization recognized for operational excellence and a strong performance culture. We foster collaboration, continuous improvement, and professional development in a respectful work environment.
We are committed to diversity, equity, and inclusion, ensuring everyindividual is valued and supported throughout their professional journey.
Make a difference with the TOP Team!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experienciaIdiomas: Inglés Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, etrabajo, homeTechnical Support Representative Tier 3 | Bogotá (WAHA)
Be part of a structured, high-performance technical support environment where you will handle advanced technical cases and provide expert-level solutions. This role offers exposure to complex systems, continuous learning, and professional growth within a stable and process-driven campaign.· What youll be doing:
Provide Tier 3 technical support for development tools and enterprise software solutions.
Analyze, diagnose, and resolve complex technical incidents escalated from Tier 1 and Tier 2 teams.
Perform root cause analysis and deliver accurate, long-term solutions.
Use advanced troubleshooting techniques and technical documentation to resolve cases.
Maintain clear and professional communication with internal teams and stakeholders.
Accuray document incidents, actions, and resolutions in internal systems.
Meet productivity, quality, and performance KPIs defined by the campaign.· Were looking for someone who:
Has technical studies in systems (technical degree, technologist, or professional career preferred).
Has experience in call center technical support environments (preferred).
Has experience supporting development tools or enterprise software platforms.
Has an English level B2+
Can type 30 WPM with 90% accuracy.
Is analytical, detail-oriented, and comfortable handling high-complexity technical cases.· Conditions:
Contract type: Indefinite term
Work modality: WAHA Bogotá
Workload: Full time | 42 hours per week
Salary:
Training salary: COP $2,406,976 / month
Production salary: COP $3,008,720 / month· Schedules
Training (TRN):
Monday to Friday | 7:00a.m. 5:00 p.m.
4 weeks of training
Operations (OPS):
Operational window: 7:00 a.m. 8:00 p.m.
Weekends OFF· Bonuses / Benefits:
Performance-based bonuses of up to 15% of salary, based on metric achievement.
Stable employment with an indefinite-term contract.
Continuous technical training and skill development.
Career growth opportunities within a global technical support operation.· About the Campaign:
This Tier 3 support campaign focuses on resolving advanced technical issues escalated from lower support levels. The role requires strong analytical skills, deep technical knowledge, and adherence to structured support processes.· This is what sets us apart:
You will be part of a people-centered organization recognized for operational excellence and a strong performance culture. We foster collaboration, continuous improvement, and professional development in a respectful work environment.
We are committed to diversity, equity, and inclusion, ensuring every individual is valued and supported throughout their professional journey.
Make a difference with the TOP Team!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experienciaIdiomas: Inglés Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, etrabajo, home

Salario: 3008000 COP/MONTH.

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