Technology Operator (Bilingual) - Bogotá DC

Company Overview:
We are a global tech solutions company that believes Collaboration Betters The World.
Leveraging strategy, technology, and design, we partner with organizations worldwide to offer comprehensive solutions from idea conception to product realization. We work with people around the globe to advise, build, run, and support the creation of products with purpose.

About the Opportunity:
If you are looking for a long term opportunity where you can help shape what the world will look like 10 years from now, we invite you to join our team. As part of one of the fastest growing technology companies, you will collaborate with passionate professionals who believe that working together drives meaningful change and innovation. We value harmony, inclusion, and shared success, and we are seeking positive individuals who thrive in fast paced environments and contribute to a culture where Collaboration truly betters the world. Our diverse customer base across multiple industries offers the opportunity to broaden your perspective and make a real impact through collective effort.

Responsibilities:
- Provides excellent customer satisfaction to existing and potential clients
- Timely communication with stakeholders when there are issues they need help with
- Verbally communicate with people you see on your computer screen using two-way communication tools
- Communicate with customers and related parties via phone and email
- Perform administrative task as per customer request
- Manage customer's staff actions and report events to their management
- Collect big data and compile reports pertaining to operations
- Ensure smooth running of day to day operations in large facilities
- Produce reports and other communication as needed

Requirements:
- High school degree
- English speaking and writing proficiency B2-C2
- Good understanding of customer service
- Excellent interpersonal oral and written communication skills
- Ability to work afternoon shifts (2pm - 10pm)
- A positive disposition
- Capability to work from an office in Bogota, Chicó Norte - not a remote position

Employee Compensation Package & Perks:
- Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
- We are all striving to continuously learn and improve
- Opportunity to be creative and innovative, we love new ideas
- Annual Performance Reviews
- Company organized events
- Life Insurance / Gym