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A Technical Support Engineer 1 typically provides entry-level technical support for diagnosing, replicating, and resolving software and hardware issues. It includes troubleshooting protocols running on our Client´s hardware to assist Customers with problem isolation and resolution. You will also: ? Resolve Customer ...
OcasionalJornada Indiferente
Todo Distrito Capital Distrito Capital
Responsibilities ? Encourage Agents to take cases, manage timeliness and follow ups ? You will take ownership of escalated cases ? Handle DSAT customer follow ups ? Monitor escalation rate ? Handle and solve cases ? Approve escalations before it is sent to Backline ? Share knowledge and best practices Skills
OcasionalJornada Indiferente
Todo Distrito Capital Distrito Capital
Responsibilities ? Encourage Agents to take cases, manage timeliness and follow ups ? You will take ownership of escalated cases ? Handle DSAT customer follow ups ? Monitor escalation rate ? Handle and solve cases ? Approve escalations before it is sent to Backline ? Share knowledge and best practices Skills
OcasionalJornada Indiferente
Todo Distrito Capital Distrito Capital
Siendo fundamental la experiencia y el conocimiento de C #, .NET4.0, SQL Server, AWS, Windows Azure. Experiencia tanto en el desarrollo web front-end y back-end, ASP.NET MVC, seguridad del sitio Web, la autenticación, la autorización y la experiencia en el desarrollo y el uso de patrones dediseño, ...
OcasionalJornada Indiferente
Todo Distrito Capital Distrito Capital
