Customer Service Representative (c1)

Join our Global Team as a Customer service Representative!
Are you fluent in English and passionate about solving complex challenges? We are looking for C1-level professionals to join our specialized support line at Connecta (Bogotá). If you are proactive and looking for stability, this is your chance!
Your Mission with Us
You will be responsible for providing First Contact Resolution (FCR) for cases escalated from the front line. As a subject matter expert, you will:
Manage and resolve cases involving changes, cancellations, and rescheduling.
Effectively process complaints and suggestions using corporate tools and resources.
Ensure an exceptional user experience by applying technical knowledge and problem-solving skills.

Contract: Indefinite term (Real stability).
Salary: Highly competitive + Performance-based variables.
Workweek: 42 hours per week (Better work-life balance!).
Time Off: 2 days off per week (Full availability for weekend shifts required).
Location: 100% on-site at the Connecta business hub.
Training: 100% paid from day one.
Requirements
Language Skills: C1 English level (Advanced) Full fluency for complex interactions.
Experience: Minimum of 6 months in the BPO sector (Customer Service, Retentions, Collections, Sales, or Technical Support).
Education: High School Diploma (Bachiller).
Availability: Full-time availability for rotating shifts.
Why Choose Us?
We are looking for individuals who arent just looking for a job, but a career. We value your analytical capacity and your ability to make informed decisions that help our customers in record time.
Apply now and take your career to the next level with us!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experienciaIdiomas: Inglés Edad: A partir de 18 añosPalabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representanteJoin our Global Team as a Customer service Representative!
Are you fluent in English and passionate about solving complex challenges? We are looking for C1-level professionals to join our specialized support line at Connecta (Bogotá). If you are proactive and looking for stability, this is your chance!
Your Mission with Us
You will be responsible for providing First Contact Resolution (FCR) for cases escalated from the front line. As a subject matter expert, you will:
Manage and resolve cases involving changes, cancellations, and rescheduling.
Effectively process complaints and suggestions using corporate tools and resources.
Ensure an exceptional user experience by applying technical knowledge and problem-solving skills.

Contract: Indefinite term (Real stability).
Salary: Highly competitive + Performance-based variables.
Workweek: 42 hours per week (Better work-life balance!).
Time Off: 2 days off per week (Full availability for weekend shifts required).
Location: 100% on-site at the Connecta business hub.
Training: 100% paid from day one.
Requirements
Language Skills: C1 English level (Advanced) Full fluency for complex interactions.
Experience: Minimum of 6 months in the BPO sector (Customer Service, Retentions, Collections, Sales, or Technical Support).
Education: High School Diploma (Bachiller).
Availability: Full-time availability for rotating shifts.
Why Choose Us?
We are looking for individuals who arent just looking for a job, but a career. We value your analytical capacity and your ability to make informed decisions that help our customers in record time.
Apply now and take your career to the next level with us!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experienciaIdiomas: Inglés Edad: A partir de 18 añosPalabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Salario: 0 COP/MONTH.