Genesys Developer

JOIN TP AS: Genesys Developer (3+ years of experience)
TP is a global digital business services company. Our global scale and local presence allow us to support our communities, clients, and their customers while driving secure, efficient, and sustainable operations.
 
We are looking for a GenesysDeveloper to design, implement, and optimize Customer Experience solutions on Genesys Cloud CX. In this role, you will act as the technical bridge between business needs and cloud-based contact center solutions, developing inligent workflows, integrations, and automations that enhance operational efficiency.
 
What will you do?
Architecture & Development
Design and configure complex Architect flows (Inbound, Outbound, Digital, Bot flows)
Optimize customer experience through efficient call flows and automation
Develop scalable and maintainable solutions within Genesys Cloud CX
Integrations & APIs
Develop and maintain integrations between Genesys Cloud and external systems (CRMs, databases, AI tools)
Work with REST APIs, JSON, XML, and OAuth 2.0 authentication
Build and manage Data Actions and API-based services
Automation & Efficiency
Create automation scripts using Platform API and CLI tools
Reduce manual operational tasks through automation
Improve platform performance and operational workflows
Support & Troubleshooting
Handle Level 2 incidents and perform root cause analysis
Troubleshoot issues related to integrations, voice quality, and platform performance
Support analysts and consultants in resolving technical issues
Change Management & Best Practices
Document technical developments and deployments
Follow CI/CD best practices for implementations
Evaluate and recommend new technologies
 
What are we looking for?
Bachelors degree in Systems Engineering, ecommunications, or related fields
Minimum 3 years of experience working with Genesys Cloud development
Strong experience in contact center technologies and CX solutions
 
Key Skills
Advanced knowledge of Genesys Cloud (queues, routing, scripting, data actions)
Strong API development experience (Python, Node.js, C, or similar)
RESTful services, JSON, XML, OAuth 2.0
SQL and database management
Experience with bots and AI tools (NLU/NLP, Dialogflow, AWS Lex)
Programming languages: JavaScript, .NET, .NET Core, Python
English level: B1+
 
Nice to have
Genesys Cloud certifications (Developer, Architect, Scripting)
Experience with AWS (Lambdas)
Knowledge of digital channels (SMS, chat, email)
 
What do we offer?
Permanent contract (Contrato término indefinido)
Opportunity to work with cutting-edge CX technologies
Exposure to global clients and projects
Growth opportunities within a high-performance environment
 
If you are passionate about customer experience, automation, and cloud technologies, we invite you to apply and be part of our Innovation & Transformation team. -Requerimientos- Educación mínima: Universidad / Carrera Profesional3 años de experienciaPalabras clave: desarrollador, programadorJOIN TP AS: Genesys Developer (3+ years of experience)
TP is a global digital business services company. Our global scale and local presence allow us to support our communities, clients, and their customers while driving secure, efficient, and sustainable operations.
 
We are looking for a Genesys Developer to design, implement, and optimize Customer Experience solutions on Genesys Cloud CX. In this role, you will act as the technical bridge between business needs and cloud-based contact center solutions, developing inligent workflows, integrations, and automations that enhance operational efficiency.
 
What will you do?
Architecture & Development
Design and configure complex Architect flows (Inbound, Outbound, Digital, Bot flows)
Optimize customer experience through efficient call flows and automation
Develop scalable and maintainable solutions within Genesys Cloud CX
Integrations & APIs
Develop and maintain integrations between Genesys Cloud and external systems (CRMs, databases, AI tools)
Work with REST APIs, JSON, XML, and OAuth 2.0 authentication
Build and manage Data Actions and API-based services
Automation & Efficiency
Create automation scripts using Platform API and CLI tools
Reduce manual operational tasks through automation
Improve platform performance and operational workflows
Support & Troubleshooting
Handle Level 2 incidents and perform root cause analysis
Troubleshoot issues related to integrations, voice quality, and platform performance
Support analysts and consultants in resolving technical issues
Change Management & Best Practices
Document technical developments and deployments
Follow CI/CD best practices for implementations
Evaluate and recommend new technologies
 
What are we looking for?
Bachelors degree in Systems Engineering, ecommunications, or related fields
Minimum 3 years of experience working with Genesys Cloud development
Strong experience in contact center technologies and CX solutions
 
Key Skills
Advanced knowledge of Genesys Cloud (queues, routing, scripting, data actions)
Strong API development experience (Python, Node.js, C, or similar)
RESTful services, JSON, XML, OAuth 2.0
SQL and database management
Experience with bots and AI tools (NLU/NLP, Dialogflow, AWS Lex)
Programming languages: JavaScript, .NET, .NET Core, Python
English level: B1+
 
Nice to have
Genesys Cloud certifications (Developer, Architect, Scripting)
Experience with AWS (Lambdas)
Knowledge of digital channels (SMS, chat, email)
 
What do we offer?
Permanent contract (Contrato término indefinido)
Opportunity to work with cutting-edge CX technologies
Exposure to global clients and projects
Growth opportunities within a high-performance environment
 
If you are passionate about customer experience, automation, and cloud technologies, we invite you to apply and be part of our Innovation & Transformation team. -Requerimientos- Educación mínima: Universidad / Carrera Profesional3 años de experienciaPalabras clave: desarrollador, programador

Salario: 0 COP/MONTH.