QC Coordinator - Medellin

BVP takes pride with Excellent Customer Service!

Today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. BVP employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year.


BVP Colombia is headquartered in Medellin. To learn more about our culture, kindly visit our website

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.

Responsibilities:

- Conduct daily and general quality audits of station operations
- Attend customer and internal meetings and provide quality control support
- Identify areas of work quality weaknesses and implement improvement steps
- Analyze frequent mistakes and provide improvement solutions
- Provide QA support for new customer onboarding and existing customer service quality
- Maintain and update the CRM database
- Investigate incidents and provide conclusions and solutions
- Hold trainings and enforce Sop compliance
- Simplify Sops and general processes
- Create detailed quality reports on daily operations
- Perform other tasks as needed or requested

Requirements:

- Demonstrated integrity and commitment to excellence
- Strong problem-solving and self-awareness skills
- Outstanding organizational skills with attention to detail
- Ability to prioritize and manage a busy and changing workload
- Experience in managing special assignments and non-routine projects
- Results-oriented with a passion for improvement and innovation
- Excellent English language skills, both written and spoken
- Advanced computer proficiency

Employee Compensation Package & Perks:

- Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
- We are all striving to continuously learn and improve
- Opportunity to be creative and innovative, we love new ideas
- Company organized events
- Annual Performance Reviews
- Stock appreciation rights
- Bonuses for employees with children
- Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
- Video games, pool table, darts and foosball