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Descripción de la oferta

The Interaction Expert must be able to comprehend and analyze the reason why the customer is calling and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. Inaddition to politeness, empathy, soft skills, fluency with American English and focus on serving the r are important requirements

Responsibilities
- Handle and carefully respond to all inbound and outbound customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
- Maintain a continual working knowledge of our client’s products, services and promotions
- Accuray document and update records in required systems

Qualifications
- High school graduate (Must present diploma or certificate)
- English Level: B2 (80%)
- Competencies and Specific Skills

Communication skills
- Customer orientation (Empathy)
- Problem resolution
- Attention to detail



Salario: $ 1.825.000,00.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Ordinaria

Tipo de contrato:

Ocasional
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