Workforce Manager

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Workforce Manager

Descripción de la oferta

We are looking for a professional in engineering, statistics, mathematics, economy or related careers, to join to our team as a Workforce Manager
• This position maximizes the performance and execution levels of the organization. The process includes all the activities necessary to maintain a productive workforce, such as monitoring of analysts in charge, human resources management, performance management and training, data collection, supervising recruitment, budgeting, forecasting, programming, and analysis.
• Responsible for the standardization of processes in the area, control of Big Numbers and report of these to senior managers, as well as projections for financial decision making.
• The WFM Manager has control over WFM analysts and traffic controllers to close the cycle between planning, real-time management, and results, to give proper analysis to operations and the client's WFM team.
• Guarantee the complete cycle of WFM (Sr. Analyst, Jr. Analyst and Mission Controller).
• Point of contact for Senior Operation Directors and Clients

Requirements:
- Professional or student of a professional careeer
- English B2/C1
- Experience as WF analyst, Mission controller or WF manager in a call center environment (3 -5 years)
- Technical Skills: Excel, Statisics, SQL

Work from home
Great place to work!



Salario: A convenir.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Ordinaria

Tipo de contrato:

Ocasional
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