Experience Lead

Descripción de la oferta

We are looking for a professional in Business Administration, Processes Engineering, Software Engineering or related careers, who Lead the implementation and support of operational policies and procedures that facilitate the attainment of departmental and organizational goals. Design the corresponding Project Management Plans to lead and coordinate the different support areas to achieve client’s requirements for each KPI. Ensures efficient daily operations. Directs and supervises functions and activities; implements and interprets policies and procedures, standards and regulations for agents and Staff to accomplish Client’s guidelines; solves procedure problems and lead the development, implementation and support of operational policies and procedures that facilitate the attainment of departmental and organizational goals. Leads and provides high quality operational and technical application and systems support to customers and internal business functions. Owner of the Problem Management process, ensuring PM goals are achieved. Minimising the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.

Must Have:
* English Level - B2/C1

Great place to work certified!

If you meet our requirements, please apply!



Salario: $ 2.600.000,00.

Estudios:

Experiencia:

Datos de la oferta

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