Account Manager
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Account Manager

Descripción de la oferta

Important company in the BPO sector requires a Bilingual Account Manager (English B2-C1).
Do you have a passion for customer service and working to resolve issues with the “speed of the cloud”? This is your opportunity to show it! You will have a chance to lead a team focused on solving technically complex problems in a fast-paced, high-growth product area. For Dynamics 365 platform you will be a technical leader and will be driving the discovery of potentially unique solutions for each customer situation as part of a team. Expect to work closely with other Support Engineers and our Product and Engineering teams to integrate cross-product solutions.
Be the leader of this team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365. The expected result for the team you will be leading is to assure the customer experience while providing technical documentation for the troubleshooting steps and provide in-depth technical support for customer service delivery via ephone, written correspondence, or electronic service regarding technically complex, escalated problems.
• Engineering Professional
•Extensive experience leading teams of engineers adapted to the environment of customer service and technical support.
• Experience working with customers in the Cloud, e.g. Microsoft Cloud products such as Azure, Office 365, Microsoft Dynamics 365 or other cloud solutions (SalesForce, AWS, etc.)
• Industry experience with Microsoft stack (or comparable) technologies.
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Working knowledge of Microsoft (or other) SQL Databases (T-SQL, Indexes, Stored Procedures, etc.) and Active Directory
• Ability to troubleshoot networking issues, database or scripting issues using tools like Message Analyzer, SQL Profiler and browser debuggers, etc.
• Current Microsoft IT Certification (Ex. MCSE, MCSA, MCSD, MCTS) – preferred. Immediate availability. Indefinite contract directly with the company.

Immediate availability. Indefinite contract directly with the company.

Salario: $ 12.000.000,00.




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