Agents Contact Center Nsm

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Agents Contact Center Nsm

Descripción de la oferta

Overview
The agent must be able to understand and analyze the reason why the client communicates with the company and must know what is the appropriate procedure to resolve the pqr. During the process, the agent must provide a specific resolution to each customer and ensure excellent call handling to meet customer expectations. In addition to courtesy, empathy, social skills, fluency in American English, and a focus on serving the r are important requirements.
Responsibilities
• Handle and carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Maintain a continual working knowledge of our client’s products, services and promotions
• Accuray document and update records in required systems
Qualifications
Technical Skills
• High school graduate (Must present diploma or certificate)
• English Level: B2 or Above
Competencies and Specific Skills
• Communication skills
• Customer orientation (Empathy)
• Problem resolution
• Attention to detail
Work Experience:
• Not a must as long as candidate complies with skills and competencies




Salario: $ 1.600.000,00.

Estudios:

Licenciatura

Experiencia:

Sin experiencia previa

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Freelance

Tipo de contrato:

Ocasional
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