Professional Service Engineer
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Professional Service Engineer

Descripción de la oferta

A PSE is a NICE Professional Services Engineer in charge of performing NICE Products installation remotely and act as the first point of contact before the customer for the current projects being assigned on. This position is not “support” but Professional Services. This difference resides on the fact troubleshooting takes place on the project being performed and not on a troubleshooting orientation manner. This position does not imply call picking-up, although many calls are to be held on a daily basis, these conference meetings are not sourced from random issues customers face but from the alignments an installation project involves. MUST HAVE AVAILABILITY TO RELOCATE IN BOGOTA

Technical Skills: Must have a minimum of 3 years of proven experience with 2 of the 4 following technical areas.

Server Technology
• Microsoft Server Installation and Configuration – IIS, SNMP
• Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
• Virtual Servers - VMWare – ESX, VSX Clusters, VMotion
• Microsoft SQL Server Installation and Configuration
• Maintenance – Backups and Recovery, SQL Agent, Analysis Services
• SQL Security


• Network Principles – 7 Layer OSI Model, TCP, UDP
• Network Devices – NICs, Switches, Routers, MPLS
• Troubleshooting – Sniffers and various other Network Testing and Analysis

• VoIP Experience – Avaya, Cisco, Nortel
• SIP Experience – Avaya, Cisco , Nortel, ACME SBC, Sonus




3 años de experiencia

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