It Helpdesk

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It Helpdesk

Descripción de la oferta

Delivery of world-class customer support and service in the maintenance and repair of IT core infrastructure. Self-motivated individual who take ownership of tickets (request and incidents) to help the customer to complete the IT requirement doing follow up with subject matter experts to successfully complete the requirement into the predefined SLA to have the user or corporate client back to business. Assist in the ramp activity of new and existing business (corporate clients) and champions the relationships between the IT department and our Service Delivery programs. Maintain, analyze, troubleshoot, and repair the IT infrastructure (hardware/software) in order to guarantee the IT service aligned with the INFOSEC/BCP policies and best industry practices, with the help of tools such as SCCM, GPO and AD

Our most successful candidates will have:

Advanced English level (B1H)
Experience working as IT support for BPO industry.
Computer science or related degree(s)
Certifications or experience in SCCM, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell
Comprehension of information security policies and business continuity plan
No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools
The position reports to the Site Associate Manager and may require travel as needed at direction of supervisor & leadership, with flexibility in hours worked.
Experience in implementation of automation projects into the IT department for the companies you have worked is a plus.

Estudios:

Diplomatura

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

Ocasional
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