Actimize - Team Manager
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Actimize - Team Manager

Descripción de la oferta

The purpose of this role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management software solutions efficiently and effectively in fulfilling business objectives. The Engineer is also responsible for the health and well-being ofour customers’ cloud solutions. Also, they will need to manage tasks to troubleshoot and resolve customer’s technical issues.

· Work with various support / any NICE department (services, R&D…) and customers around the globe for end-to-end resolution of issues.
· Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates.
· Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations.
· Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations.
· Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA.

· Excellent English verbal and writing communication skills (and preferably additional foreign language) (B2 level).
· Team Management experience in IT industry (Minimum 2 years).
· Strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues.
· Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2.
· Experience of supporting Web based applications.
· Working knowledge of administrating UNIX, Linux or Windows servers.
· Working knowledge of Relational Database principles and methodologies.
· Extensive Sales and Service Performance Management product knowledge (Training will be provided).



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