Team Manager - Bpo
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Team Manager - Bpo

Descripción de la oferta

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Managers in this role get to:

Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.

Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.

Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.

Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.

Our most successful candidates will have:
- Minimum 1-2 years previous successful Managerial experience, within a Customer Service environment,
- Advanced English level (B2)
- Be able to work in a fast-paced environment
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.



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