Trainer Communication Excellence
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Trainer Communication Excellence

Descripción de la oferta

Sutherland is seeking an attentive and goal-oriented person to join us as a Trainer – Communication Excellence. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to partner in our success, wewant to work with you!

Trainer – Communication Excellence in this role get to:  

Deliver and evaluate language and customer care skills training to prepare learners to perform job functions within predetermined KPIs/ performance standards.   

Provide Communication Coaching & Feedback and supervision during OJT/Nesting/TQ/Evolution  

Prepare analysis & action plans: To improve trainer/training delivery and KPI results   Accomplish other key tasks:  

Support Nesting/OJT/TQ/Evolution by observing, measuring and monitoring learners on language skills as needed.

Responsible for self-skilling & certification during periods of non-activity (classroom) Develop non-classroom communication and training materials – for e.g. handouts etc.

Coordinate New Hire/ Internal development, Progression & Enhancement Training activities Assess participant and class performance in FT/CST & Nesting Perform other related duties and assignments as required and as assigned by supervisor or manager.      

Translate concepts into user flows: Mockups and prototypes that lead to intuitive user experiences and design and deliver wireframes, user stories, user journeys, and mockups optimized for a multiple range of devices and interfaces   

Facilitate the client’s product vision: By researching, conceiving, sketching, prototyping and user-testing experiences for web application

Our most successful candidates will have:

Tenure : +6 months as a certified CX Trainer.
Bilingual trainer, C1 Spanish, C1 English level - SGS GLA - CEFR
At least 1-2 years of training experience preferably in in communication excellence.
Experience in Instructional Design (Content development and design)
Consultant Observation and feedback experience –
Must Have Understands American Corporate Culture
College Degree - preferred
Analysis - conducts, interprets & concludes solutions through Gaps and Content
Analysis Working knowledge of MS Office applications Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision




1 año de experiencia

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