Professional Services Engineer
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Professional Services Engineer

Descripción de la oferta

The Professional Services Engineer (PSE) is responsible for the implementation and integration of a recording platform at the customer’s site. The PSE will work with the project team from the sales to services transition through the implementation phases to the completion of the test plan and closure of the project.

NICE Professional Services Engineer in charge of performing NICE Products installation remotely and act as the first point of contact before the customer for the current projects being assigned on.

This position is not “support” but Professional Services. This difference resides on the fact troubleshooting takes place on the project being performed and not on a troubleshooting orientation manner. This position does not imply call picking-up, although many calls are to be held daily, these conference meetings are not sourced from random issues customers face but from the alignments an installation project involves.

Must have a minimum of 3 years of proven experience with 2 of the 4 following technical areas.

Server Technology
• Microsoft Server Installation and Configuration – IIS, SNMP
• Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
• Virtual Servers - VMWare – ESX, VSX Clusters, VMotion
• Microsoft SQL Server Installation and Configuration
• Maintenance – Backups and Recovery, SQL Agent, Analysis Services
• SQL Security

• Network Principles – 7 Layer OSI Model, TCP, UDP
• Network Devices – NICs, Switches, Routers, MPLS
• Troubleshooting – Sniffers and various other Network Testing and Analysis tools

• VoIP Experience – Avaya, Cisco, Nortel
• SIP Experience – Avaya, Cisco , Nortel, ACME SBC, Sonus




3 años de experiencia

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