English Trainer

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English Trainer

Descripción de la oferta

The Technical Trainer is a member of the Global Education Services Group, working closely with team members in America, Europe and Asia Pacific; The trainer is an expert on the installation, configuration and troubleshooting of NICE products, and uses professionally developed curriculum to deliver training courses, sessions and certification to new and experienced audiences of internal and external engineers, as well as customers.

Professional Areas of Responsibilities:

Deliver technical courses on NICE products in both classroom and online (virtual) environments, across global locations and time zones

Achieve high customer satisfaction scores from students

Follow all training-related administration procedures

Set up systems and stage training labs for technical courses

Obtain and maintain expert knowledge on all installation, maintenance and troubleshooting aspects of NICE products; Master new products, features, and tools as they are rolled out by the organization

Apply effective techniques and methods to create an environment in which learning can succeed

Assists in training development tasks, such as webinar development, CBT development, materials proofing, etc.

Desired Experience & Background:

4 years’ work experience in the high-tech industry as an IT expert in on or more topics mentioned below and 2 years as a technical trainer

Skills, Knowledge, Experience, Market (Commercial, Industry, Technical, Business, Managerial)

Excellent presentation, facilitation and communication skills

Excellent verbal and written English

Excellent Self-learning skills

Team player who assists teammates and shares knowledge proactively

Experience in delivery of hands-on technical courses is an advantage

Technical knowledge of call recording solutions is an advantage

Experience as Support/Field Engineer in a High-Tech company is an advantage




2 años de experiencia

Datos de la oferta


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