English Trainer

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English Trainer

Descripción de la oferta

The Technical Trainer is a member of the Global Education Services Group, working closely with team members in America, Europe and Asia Pacific; The trainer is an expert on the installation, configuration and troubleshooting of NICE products, and uses professionally developed curriculum to deliver training courses, sessions and certification to new and experienced audiences of internal and external engineers, as well as customers.

Professional Areas of Responsibilities:


Deliver technical courses on NICE products in both classroom and online (virtual) environments, across global locations and time zones


Achieve high customer satisfaction scores from students


Follow all training-related administration procedures


Set up systems and stage training labs for technical courses


Obtain and maintain expert knowledge on all installation, maintenance and troubleshooting aspects of NICE products; Master new products, features, and tools as they are rolled out by the organization


Apply effective techniques and methods to create an environment in which learning can succeed


Assists in training development tasks, such as webinar development, CBT development, materials proofing, etc.

Desired Experience & Background:

4 years’ work experience in the high-tech industry as an IT expert in on or more topics mentioned below and 2 years as a technical trainer


Skills, Knowledge, Experience, Market (Commercial, Industry, Technical, Business, Managerial)


Excellent presentation, facilitation and communication skills


Excellent verbal and written English


Excellent Self-learning skills


Team player who assists teammates and shares knowledge proactively


Experience in delivery of hands-on technical courses is an advantage


Technical knowledge of call recording solutions is an advantage


Experience as Support/Field Engineer in a High-Tech company is an advantage

Estudios:

Licenciatura

Experiencia:

2 años de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

Ocasional
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