Software And Support Engineer
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Software And Support Engineer

Descripción de la oferta

Sutherland is looking for bilingual software development engineers who want to benefit from a great on boarding program and professional development by joining our IT Enterprise Team in Bogota, Colombia, partnering up with NICE Software Solutions multicultural teams from all over the globe.

Main responsibilities:

• Work with customer and ownership for issues collaborating with higher tiers for end to end resolution
• Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).
• Working in accordance with NICE support process, procedures, contractual SLA’s

Required Skills:

• Experience in customer support
• Proficient with Linux, Microsoft Server
• Knowledge with SQL Server, MySQL y PostgreSQL
• Knowledge with XML, HTML, PERL
• Familiarity with servers tuning and solving performance issues
• Basic knowledge of VB, C++ or Java.
• Bilingual in English in at least 80%.




4 años de experiencia

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