Technical Support Engineer
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Technical Support Engineer

Descripción de la oferta

Job Description
Sutherland is seeking an analytical and strategic-thinking person to join us as Associate Manager - Tech Support. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Qualifications Our most successful candidates will have:

A 3-4 year degree or equivalent and experience managing high-level tech employees for 2 to 3 years with overall 7+ years of experience. Demonstrated leadership skills are required

Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged

Effective leadership and analytical skills including working knowledge on technical support operations, staffing/ scheduling models

Develop and maintain strong working relationships with a range of key stakeholder departments including internal Customer Operations teams, Sales, Marketing, HR Training, Finance & HR

Customer centric approach and focus internally and externally

Ability to handle multiple complex problems in a highly stressful and culturally diverse environment

Ability to manage and work effectively in a 24 x 7 environment

To be a team player along with Strategic thinking and long term planning

Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations

Ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increasing utilization of resources, and adaptation of new proven technologies to increase efficiency, and achievement of metrics

NOTE: Flexibility to work in different shifts is mandatory

Please see job description.



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