Operational Support Services

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Operational Support Services

Descripción de la oferta

Job Description
BSc in Computer Science, Electrical Engineering or related technical degree preferred.
Very strong customer service orientation.
Ability to absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Strong written, mathematical, oral, and interpersonal skills
Experience working in a team-oriented, collaborative environment.
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Ability to present ideas in a business and user-friendly language.
Ability to effectively communicate at all levels of Company and Customer hierarchies.
Highly self-motivated and directed.

Technical Requirements (As many from the below)
Strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues.

Experience with building and maintaining databases for query and problem tracking.

Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2.

Experience of supporting Web based applications.

Working knowledge of administrating UNIX, Linux or Windows servers.

Working knowledge of Relational Database principles and methodologies.

Proven experience with troubleshooting principles.

Able to develop and interpret technical documentation for training and end user procedures.

In-depth, hands-on knowledge of and experience with enterprise and desktop applications.

Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided).

Good understanding of the NICE goals and objectives.

Good understanding or NICE solutions

Working knowledge of software development principles would be advantageous

Please see job description.



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