Nesting Manager

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Nesting Manager

Descripción de la oferta

Sutherland is seeking an attentive and goal-oriented person to join us as an Sr Team Manager. The Sr Team Manager will manage the performance of their team from both a quality and operational standpoint. We are a group of driven and hard-working individuals. If you are looking to build a fulfillingcareer and are confident you have the skills and experience to help us succeed, we want to work with you!

Sr Team Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

Improve the company: Make recommendations to enhance processes and boost ease and efficiency

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge

Our most successful candidates will have:

Advanced English level (B2) - Advanced Portuguese level is a plus (B2).
+2 years experience in BPO.
+2 years of team management experience.

Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Open availability
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Excellent working knowledge of MS Office applications

Estudios:

Licenciatura

Experiencia:

2 años de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

Ocasional
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