It Process Automation Business Analyst
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It Process Automation Business Analyst

Descripción de la oferta

Sutherland is looking for IT Business Analysts to join our Enterprise Team in Bogota, Colombia, partnering up with NICE Software operations.
The IT BA is responsible for business analysis and consultancy in the Robotic Automation domain. Ensure best in class scoping and value generation from NICE automations.
Main responsibilities and deliverables:
- Conduct Business Analysis ? Responsible for discovery, analysis and design of selected processes for automation.
- Track and ensure long term value and ROI Through tracking of agreed KPIs.
- Consult customers on automation demand and pipeline generation.
- Can train customers on automation business analysis and pipeline qualification.
- Experience in Process Automation through major systems integrations / Consultancy firms ? Advantage.
- Ensures accurate translation of business needs into a solution design reflecting best balance of meeting KPIs and utilizing the NICE tools capabilities.

- 2 years? experience in related functions and industries.
- Experience in contact center business operations, performance management and metrics, quality management and training. Technical knowledge preferred.
- Experience in business process improvement.
- Experience in business process improvement.
- Verbal and written communication and presentation skills.
- Bilingual in English / Spanish in at least 80%.



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