Technical Support Engineer
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Technical Support Engineer

Descripción de la oferta

A Technical Support Engineer 1 typically provides entry-level technical support for diagnosing, replicating, and resolving software and hardware issues. It includes troubleshooting protocols running on our Client´s hardware to assist Customers with problem isolation and resolution.
You will also:
? Resolve Customer problems via the telephone, the web or other support channels.
? Research Customer issues in a timely manner and follow up directly with the Customer with recommendations and action plans.
? Escalate cases to other more senior Technical Support Engineers and/or EscalationEngineers when the problem is too complex or falls out of specific area of expertise.
? Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base to provide solutions to customer issues.
? Create new knowledgebasearticles to capture new learning for reuse throughout the center.

Required Skills
? Knowledge of Widows Registry, File system, Windows Client, Windows OS, user profiles and security and server-based software.
? Familiar with networking protocols and OSI levels from 2-7 and hardware. Network protocols, Switches, Hubs etc?
? Ability to debug, how to read debug and what it means.
? Understand Performance Monitoring tools such as OnCommand
? Understanding and working knowledge of data protection are backups, restores, disaster recovery. mechanisms involving local snapshots
? Virtualization concepts - Hypervisor and/or VMWare ESXi - PreferredClouds fundamentals - AWS, Google Cloud and MS Azure ? Preferred

AVAILABILITY 24 X 7 to take different shifts. English B2 is a must.

We offer a permanent contract directly with the company.


Enseñanza Reglada


2 años de experiencia

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