Team Manager (bpo - Call Center)

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Team Manager (bpo - Call Center)

Descripción de la oferta

Sutherland is searching for Team Managers to lead, develop, and motivate a high-performance team of support professionals.
We are looking for somebody who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking fora fulfilling career within an expanding company, apply today!

Responsibilities:

Impact the bottom line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets
Strengthen relationships: Manage attrition, shrinkage, and other critical metrics of the team
Influence the lives of others: Coach and mentor Consultants, providing feedback and performance management
Keep management updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers
Define Sutherland's reputation: Drive organizational initiatives withinthe team from time to time

? Advanced English Skills (B1High)
? Experience as Team Manager in BPO´s/Call Centers
? Be able to work in MS Office
? Be able to work in a fast-paced environment
? Be pro-active in developing trust and professional rapport with employees and team members; work as ateam-player
? Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
? Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Estudios:

Enseñanza Reglada

Experiencia:

2 años de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

Ocasional
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