Login Poc - Reporting Specialist (bpo)

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Login Poc - Reporting Specialist (bpo)

Descripción de la oferta

Sutherland is seeking an organized and attentive person to join us as a CCOD Reporting Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Reporting Specialists in this role get to:

Keep things running: Schedule meetings with the reporting team to stay current with real-time activities and issues
Keep management updated: Compile and monitor data and reports; provide feedback as needed
Strengthen relationships: Establish andmaintain communication with clients and/or team members; be the point-of-contact for matters related to reporting

Our most successful candidates will have:

One or more years of reporting, RTA or WFM experience in a contact center environment
Bachelor?s degree in a business-related field
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Customer-oriented attitude in managing communications andissues
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Ability to work proficiently in MS Excel


Enseñanza Reglada


1 año de experiencia

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