Rta - Workforce Specialist (bpo)

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Rta - Workforce Specialist (bpo)

Descripción de la oferta

Sutherland is seeking an analytical and attentive person to join us as a RTA - Workforce Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Specialists in this role get to:

Serve as the program?s key point-of-contact for all matters related to reporting; Collect data and ensure accuracy; provide analysis and insight; Relay important information in the form of timely and accurate reports; educate end-users on reports and findings; Maintain process documents
Keep things running: Schedule meetings with the reporting team to stay current with real-time activities and issues; Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting

Bachelor?s degree ina business related field
One+ years of reporting, real-time analysis, and/or workforce management experience in a contact center environment
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner


Enseñanza Reglada


2 años de experiencia

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