Bilingual Engineer With Experience In Data Storage

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Bilingual Engineer With Experience In Data Storage

Descripción de la oferta

Responsibilities
? Encourage Agents to take cases, manage timeliness and follow ups
? You will take ownership of escalated cases
? Handle DSAT customer follow ups
? Monitor escalation rate
? Handle and solve cases
? Approve escalations before it is sent to Backline
? Share knowledge and best practices

Skills Required
? 2 to 3 years experience in Technical Support
? Strong knowledge of Linux/UNIX and Windows Server
? Familiarity with shell scripting
? Strong understanding of administration (user accounts, permission models, access control)
? Knowledge of Widows Registry, File system, Windows Client, Windows OS, user profiles and security and server-based software.
? Familiar with networking protocols and OSI levels from 2-7 and hardware. Network protocols, Switches, Hubs etc?
? Ability to debug, how to read debug and what it means.
? Understand Performance Monitoring tools such as OnCommand
? Understanding and working knowledge of data protection are backups, restores, disaster recovery. mechanisms involving local snapshots
? Virtualization concepts - Hypervisor and/or VMWare ESXi - PreferredClouds fundamentals - AWS, Google Cloud and MS Azure ? Preferred

Estudios:

Diplomatura

Experiencia:

1 año de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

Ocasional
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