Team Manager

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Team Manager

Descripción de la oferta

? 2+ years relevant customer service experience
? Some leadership experience preferred
? Strong oral and written communication skills
? Effective time management & organization skills
? Team facilitation and training skills
? Strong decision making & problem solving skills
? Effective changeleadership skills
? Ability to work well under pressure
? Demonstrated competency in a Windows-based environment, keyboarding and internet skills
? Demonstrated competency in T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook
? Basic understanding of P&L concepts
? Ability to de-escalate customers; conflict resolution skills
? Ability to formulate and deliver specific, actionable feedback

Education
Minimum Required
? High School Diploma

License or Certification
(None)
General/Physical Requirements
Ability to visually see information contained in writtenreports and computer databases. Ability to sit or stand for long periods of time.Ability to communicate verbally and electronically with customers and coworkers.

Estudios:

Graduado Escolar/Primarios

Años de experiencia:

Sin Experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

Ocasional
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