Bilingual Telephony Support
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Bilingual Telephony Support

Descripción de la oferta

Are you interested in a multi-cultural Bilingual Telephony Support role in Bogotá City?Do you have what it takes? Do you speak fluent English? If you meet the following requirements, APPLY NOW!

The Telephony Support must be able to quickly get to the root of customer problems by gathering all the necessary technical information then analyzing, troubleshooting, and ultimately resolving customer product concerns. In addition to performing duties and responsibilities associated with this position, from time to time the Company may assign you other duties and responsibilities.
Typical Duties:-Working trouble tickets by identifying or confirming customer?s administrative issues (setting up schedules, loading software) or technical issues (hardware, software, functionality, bugs); Exploring and/or isolating hardware issues with Tier I CSE?s. Prioritize criticality of case.
-Download and interpret log files; research and determine the level of code and which files are affected.
-Assist Field Service Engineers with 1. Hardware replacements by providing detailed step-by-step instructions to technicians performing the work at the customer?s site; 2. Loading systems/re-installing /Dictaphone Freedom products.
-Recommend service packs & hot fixes then load if needed.
-Manage customer relationships ? may require being a dedicated resource for high level customers.
-Provide ?On-Call? after hour?s technical support for western hemisphere.

-Exceptional troubleshooting and problem solving skills are required.
-English language proficiency: (80%-100% conversational)
-Thorough experience and understanding of the Windows Operating Systems (95/98/NT/2000) installation and configuration - particularly how to setup windows networking.
-MCSE certification an asset.
-understanding of MS/SQL and Database structure.
-Telephony (PBX, CTI, VoIP, SIP) Avaya, Cisco, Nortel
-Recording Experience-




3 años de experiencia

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