Technical Support Engineer 1
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Technical Support Engineer 1

Descripción de la oferta

Are you interested in pursuing an IT Support career in Bogotá?Do you have what it takes? Do you speak English and love technology? If you meet the following requirements, APPLY NOW!

Essential Functions:
Technical Support Engineers assist Customers by providing a range of technical support including:
- Resolve Customer problems via the telephone, the web or other support channels.
- Research Customer issues in a timely manner and follow up directly with the Customer with recommendations and action plans.
- Escalate cases to other more senior Technical Support Engineers and/or EscalationEngineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base in order to provide solutions to customer issues.
- Create new knowledgebase articles to capture new learning for reuse throughout the center.
- Participate in technical communication within the Technical Support Engineering team to learn about new technologies and complimentary storage applications.
- Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments. Initial focus is on learning our client´s proprietary operating system, and troubleshooting hardware issues.
- Some opportunity, after training, to work on small volumes of Top Enterprise Accounts andPremium cases.

Typical skills:
- Good written and verbal communication skills.
- Good interpersonal communication and Customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.
- Basic understanding of some of the following protocols and applications:
- NFS, the UNIX remote file sharing protocol
- CIFS, the Windows NT remote file sharing protocol
- Networking
- Microsoft Exchange and/or Veritas software.
- Strong aptitude for learning new technologies and understanding how to utilize them in a Customer facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem s


Formación Profesional grado superior


1 año de experiencia

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