Bilingual It Implementation Project Manager
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Bilingual It Implementation Project Manager

Descripción de la oferta

Are you interested in a multi-cultural IT Implementation Project Manager role in Bogotá?Do you have what it takes? Do you speak fluent English? If you meet the following requirements, APPLY NOW!

Essential Duties and Primary Accountabilities

The Project Managers (PM) work with the Regional Manager/CBM and are responsible for the implementation portion of the total client experience including communication, documentation, site preparation, installation and sign-off upon completion of solution delivery. The PM acts as a proactive and client-centric interface between the client and NICE Systems, and ensures that internal clients, technical staff, and management are kept aware of project status, issues, and escalations. They have ultimate accountability for on-time and high quality project delivery.
Duties and Responsibilities:

- Manage multiple, parallel projects through solutiondelivery using formal project planning and budget management techniques.
- Accountable for the Statement of Work (SOW) and Project Plan, along with all related materials, work products, updates, etc.
- Plan, estimate, and organize overall implementation of NICE products including equipment delivery, site readiness, managing resources for the project, installation, and training.
- Provide daily direction, motivation, and support to project team.
- Coordinate with and be responsible for working with the Solution teams on implementing solutions that require customizations and added value services.
- Plan for project contingencies and anticipate variations that may affect resources, successful implementation, and revenue recognition.
- Manage applications through the various lifecycle stages from the sale through design and delivery.
-Identify and categorize acceptable levels of riskand potential impact of risk factors.
- Serve as the communication link between the client and NICE throughout the entire project.
- Act as liaison with other departments.

Knowledge and Skills:

-More than 5 years experience in project planning/management for Telephone/CTI, call center or otherrelevant technical environment.
-Project Management Certification (PMI) strongly preferre
-Client consulting and relationship management
-Proven ability to work collaboratively across various teams within the organization
-Proven client management skills
-Excellent oral and written communication skills (English B2 80-100%)
-Ability to positively influence a team and to achieve results
-Knowledge of the business and delivery side of Services
-Strong attention to detail and follow-up




10 años de experiencia

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