Tech Support Specialist
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Tech Support Specialist

Descripción de la oferta

1. Ensure that all desktop/laptops are functional and with proper configurations.
2. Ensure that all software/applications are functional and with proper configurations.
3. Process, Address and Resolve the Tickets assigned to personal Queue.
4. Ensure that all patches, SMS, Altiris and DAT agents are present on all systems.
5. Maintain and update images for every program.
6. Ensure that all the workstations are compliance with McAfee DAT latest versions.
7. Responsible for executing of station movements.
8. Configures/troubleshoot basic telephony parameters.
9. Ensure that all Programs are meeting Voice & Screen recording requirements per SOW statements.
10. Ensure that all Security Policies, User Lockdown & Desktop Hardening is in place for every user/workstation.
11. Responsible to claim Warranties of all Technology equipments.
12. Close coordination with the SME teams in terms of addressing any requirements or issues.
13. Assuring VLANs are assigned properly for a specific user.
14. Making sure that all Technology equipments are labeled accordingly.
15. Perform Internal Audits to Workstations.
16. Ensure that DWM Tickets are being addressed (Daily).
17. Responsible to address, troubleshoot and follow up on all incidents for VDI.

1. Professional degree in systems engineering.
2. 3-5 years of experience in supporting corporate technology infrastructure.
3. English Level (Intermediate, able to keep fluent conversations).
4. Working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools.
5. A+ and/or Net+ Certifications, and/or relevant certifications (preferred not a must)
6. Availability to work 24/7, rotating schedule with 1 day off.




3 años de experiencia

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