It Specialist
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It Specialist

Descripción de la oferta

The IT Support Specialist is responsible for providing world class customer support in the stewardship of all electronic and data processing components in the Colombia Geography. The position reports to the GTI Manager in Bogota. The incumbent will work to provide the maximum support coverage in a 24x7 BPO environment in keeping technology equipment availability within Sutherland?s service level agreements as outlined by the internal helpdesk manager and Sutherland clients.

Responsabilities: Responsible to address all of the client issues and Service Requests Close coordination with the SME teams in terms of addressing any requirements or issues Maintain Information Security/BCP Compliancy for all InfoSec/BCP controls, certifications, standards, etc. Ensures that GTI Ops KPIs and SLAs are properly meet Maintain Assets Inventory updated and with accurate information.


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1 año de experiencia

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