It Support Engineer (bilingual)
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It Support Engineer (bilingual)

Descripción de la oferta

Company profile:
Our company specializes in providing high quality IT support services to the existing infrastructure (both on-premises and in the cloud) implemented at our clients located in the United States, as well as defining and implementing changes to address problems or upgrading their infrastructure. The service is provided remotely by a group of engineers located in offices based in Cali and Bogota, connecting to our clients systems and over the phone when we require interacting with them.

Position overview:
Responsible for planning, organizing, and execution of IT functions defined for this position. Key responsibilities includes client relations, level 1 and level 2 help desk IT support tasks as well as project development and execution. Additional duties are managing and supporting existing IT operations and applications to meet customer requirements, as well as development of new technical solutions

Job Duties & Responsibilities
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

Develop, manage and resolve special IT projects
a. Identifies, researches, and resolves complex technical problems
b. Creates and manages escalation procedures and ensures service levels are maintained
c. Documents, tracks, and monitors problems to ensure resolution in a timely manner

Work closely with team of engineers
a. Report to IT Managers and IT Director
b. Help fellow engineers and senior engineers with projects, tasks.
c. Able to log, update and record accurate and detailed client network documentation and ticket resolution.
d. Ability to work closely with others in a team environment when working on a team project or task
e. Ability to work alone and with minimal supervision so as to help resolve issues without requiring too much help from fellow or senior engineers.




2 años de experiencia

Datos de la oferta


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