Bilingual It Site Director

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Bilingual It Site Director

Requisitos

Overview:Sutherland Global Services is hiring an GTI (IT)  Site Lead for the new Site in Bogota, so that we have a head of the area to manage the local resources and provide the required services to maintain operational the infrastructure for voice and data.   BE KIND: Please do not apply if you do not fully meet required criteria. Thank you!  Mission for the Job/Overview Position is responsible for providing world class customer support in the stewardship of all electronic and data processing components in the Torr Krystal Location. The position reports to the GTI LATAM Manager.The incumbent will work to provide the maximum support coverage in a 24x7 contact center environment in keeping technology equipment availability within Sutherland?s service level agreements as outlined by the internal helpdesk manager and Sutherland clients.Key Responsibilities a. Ensures that GTI Ops KPIs and SLAs are properly meetb. Ensure that all Programs are meeting the Technology requirements per SOW statementsd. Close coordination with the SME teams in terms of addressing any requirements or issuesb. Maintain Information Security Compliancy for all info sec controls, certifications, e. Responsible for Critical Incident Management   

Estudios:

Licenciatura

Experiencia:

Entre 6 y 20 años de experiencia

Datos de la oferta

Salario:

A convenir

Jornada Laboral:

Jornada Indiferente

Tipo de contrato:

Término Fijo

Funciones a desarrollar

Overview:Sutherland Global Services is hiring an IT  Site Lead for the new Site in Bogota, so that we have a head of the area to manage the local resources and provide the required services to maintain operational the infrastructure for voice and data.   BE KIND: Please do not apply if you do not fully meet required criteria. Thank you!  Mission for the Job/Overview Position is responsible for providing world class customer support in the stewardship of all electronic and data processing components in the Torr Krystal Location. The position reports to the GTI LATAM Manager.The incumbent will work to provide the maximum support coverage in a 24x7 contact center environment in keeping technology equipment availability within Sutherland?s service level agreements as outlined by the internal helpdesk manager and Sutherland clients.Key Responsibilities a. Ensures that GTI Ops KPIs and SLAs are properly meetb. Ensure that all Programs are meeting the Technology requirements per SOW statementsd. Close coordination with the SME teams in terms of addressing any requirements or issuesb. Maintain Information Security Compliancy for all info sec controls, certifications, e. Responsible for Critical Incident Management 

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