Minimum 3 + years knowledge and experience with NIM application or other interaction management system (e.g Red Box, Opex, Upstream, etc). Minimum 3 + years experience in contact center environment, including supervisory roles, coaching, reporting. Ability to communicate with all organizational levels ? from executives to administrative personnel.
Computer experience including applications such as Microsoft Excel, PowerPoint and Word. Customer service skills. Training or teaching background preferred. College degree or equivalent required. Training curriculum development a plus.High Level of English.
We are looking for a QA (Quality Assurance) Trainer in Bogota, the general purpose of the position is to train customers on the use and functionality of the NICE NIM/Engage applications. Specific duties include: Provide remote customer training on the NICE NIM/Engage applications. The Specialist will teach in skill based routing contact center environments. The Specialist will also train the use of NICE applications for immediate response contacts (calls, chat sessions, etc.) Applying adult learning principles (participant centered) in the delivery of training. Performing customer support duties (Help Desk) including assisting customers using NICE NICE NIM/Engage applications with training related issues over the telephone or via Webex.Working closely with the Training Coordinator in the review and determination of customized training agendas to meet customer requests.
Participating in Training Kick Off calls with customers and other duties.