? Project Management Certification (PMI) strongly preferred
? Client consulting and relationship management
? Proven ability to work collaboratively across various teams within the organization
? Proven client management skills
? Computer proficiency
? Excellent oral and written communication skills
? Ability to positively influence a team and to achieve results
? Knowledge of the business and delivery side of Services
? Strong attention to detail and follow-up
? BS/BA degree with relevant experience in Project Management, Consulting, Computer Science, Information Systems, Call Center Systems/Operations or other applicable technical field.
? 3-5 years experience in project planning/management for Telephone/CTI, call center or other relevant technical environment.
Project Managers (PM) work with the Regional Manager/CBM and are responsible for the implementation portion of the total client experience including communication, documentation, site preparation, installation and sign-off upon completion of solution delivery..
? Manage multiple, parallel projectsthrough solution delivery using formal project planning and budget management techniques.
? Accountable for the Statement of Work (SOW) and Project Plan, along with all related materials, work products, updates, etc.
? Plan, estimate, and organize overall implementation of products including equipment delivery, site readiness, managing resources for the project, installation, and training.
? Provide daily direction, motivation, and support to project team.
? Coordinate with and be responsible for working with the Solution teams on implementing solutions that require customizations andadded value services.
? Plan for project contingencies and anticipate variations that may affect resources, successful implementation, and revenue recognition.
? Manage applications through the various lifecycle stages from the sale through design and delivery.
? Identify and categorize acceptable levels of risk and potential impact of risk factors.
? Serve as the communication link between the client and the company throughout the entire project.
? Act as liaison with other departments.
? 75% travel.