? Microsoft Server Installation and Configuration ? IIS, SNMP
? Microsoft Security ? Active Directory, Security Policies, Hardening, Encryption
? Disaster Recovery - Clustering, Geo-Clustering,
? Server Hardware ? HP, Dell, IBM
? Virtual Servers - VMWare ? ESX, VSXClusters, VMotion
? Citrix Servers ? Configuration and Optimization
? Microsoft SQL Server Installation and Configuration
? Maintenance ? Backups and Recovery, SQL Agent, Analysis Services
? SQL Security
? Disaster Recovery ? SQL Replication and Mirroring
? Scripting ? Basic Query
? Network Principles ? 7 Layer OSI Model, TCP, UDP
? Network Devices ? NICs, Switches, Routers
? Troubleshooting ? Sniffers and various other Network Testing and Analysis tools
? Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco
? CTIExperience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys
? VoIP Experience ? Avaya, Cisco, Nortel
? SIP Experience ? Avaya, Cisco , Nortel, ACME SBC, Sonus
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Canada, Brazil, Mexico, Colombia, Jamaica, Slovakia, Estonia, Sweden, Bulgaria, UK, Morocco, UAE, Egypt, Malaysia, Philippines, India and China. For more information, visit www.sutherlandglobal.com
Sutherland is looking for Bilingual Professional Services Engineer ( PSE) to work in Bogotá Colombia for our Client Nice.
Main responsibility of the PSE is to ensure high quality delivery of NICE solution and in timely manner that will result in high customer satisfaction from NICE solution and Technical Delivery team. The PSE will work with the project team to get familiar with the solution in order to be prepared and equipped for the solution delivery. COP 3,500,000 + 200,000 monthly bonus.
? Installation and integration of NICE software solutions, while following defined methodology, processes, system requirements and customer specific needs.
? Work directly with the project team to assist with any technical questions regarding the solution from the kick-off of the solution delivery until turnover of the delivered solution to our support center.
? Communicate and reconcileany issues found during the delivery of Nice Solution to the project team.
? The PSE is expected to manage the customer relationship and expectations, communicate effectively the solution delivery status.